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  • Writer's pictureBob Prentice

BUILDING RELATIONSHIPS TO BUILD YOUR CLIENT BASE


As salespeople, we aspire to build our client base to continue growing our businesses. No matter how many prospective clients we have, often the only way–and dare I say the best way–to convert a prospect to a new and active client is to build a relationship with them. This is what I call relationship selling. I have taught relationship selling to my clients and attempted to live it out in my own sales career for over 35 years. True, relationship building may take a little extra time, but it is most undoubtedly worth the effort. Relationship selling in no get-rich-quick scheme. However, it does provide for the steady growth in sales to achieve a sustainable living. Relationship selling plans for "touching" prospective clients and customers in healthy and positive ways to help them move forward in the process of recognizing how the products or services we are offering can benefit them. We do this by getting to know them as people–to find out their needs–utilizing various methods. We can begin by asking a good question–not a question with only a yes or no answer, but one that will get the prospect the saying "Yes" right away. I like to start with: "May I have your permission to ask you a few questions?" Most people will say yes, and then I ask another appropriate question, such as: "What's the biggest issue you're facing right now in your life and/or business?" or "What are some of your goals? Next, offer an idea or two relating to what they just told you that would meet their need. At this point, you could give them a business card, flyer, or one sheet. Perhaps you could show them a sample of your work or the product you are offering.

In an initial meeting, you may not feel like you have gotten very far in the sales process, but remember that building relationships take time. You are going to want to "drip" on the prospect little by little rather than dumping all you've got on them all at once. So make intentional plans to continue building the relationship you've started.

I always follow up on a first meeting with a personal email, text message, or phone call that invites them to keep in touch. I may include a link to a recent blog post I think would interest my prospect or a proposal or an action plan.

Try to alternate your methods. If you start with a phone call, send an email next and then make a personal visit. Or if you start with meeting someone in person, follow up with an email and then a phone call before meeting face-to-face with them again. Each encounter gives you and the prospect an opportunity to build on the relationship.

It may be that getting to know the prospect won't take much time at all. Very often, I have found a prospect eager to learn more and eager to buy. If that's the case, don't hesitate to ask for the business and close the transaction. However, if your prospect isn't exactly jumping at the chance to buy what you're selling, it doesn't mean that they won't become a customer eventually. It just means you need to keep building the relationship.

Keep in mind that to increase business, there needs to be a lot of relationship building going on, and it's often going to need to be YOU who initiates those relationships. If you make it a point to connect with people every day who can benefit from your goods and services, your activity is sure to not only increase your sales but make you rich in relationships. So what are you waiting for? Get busy building your business by building relationships!


And remember, I am only a phone call or text away and happy to help you with your sales strategies. Contact me today at 605-450-1955.

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