Monday Morning Motivations Tenacity Pays

Published by Robert A. & Vicki L. Prentice of Professional Development Systems
January 19, 2009 Issue 334

From the Desk of Bob

Thank you, reader, for taking the time to access this information. I consider it a great honor to be in your inbox. Feel free to share this information with your associates. Please let me know how you are benefiting from this Monday Morning Motivation. Hundreds of issues have been written and shared in an effort to encourage and empower people. I am ever so humbled by the response and feedback that I get each week.

Also, may I ask you a favor? Do you know someone who might benefit from my thirty plus years of business, marketing and human resource expertise? Maybe you are a member of an association through work and they have an annual conference coming up and they need a keynote speaker. Well, I sure would appreciate an opportunity like that right now. I love to speak at conferences and association events. My second most favorite thing is training in companies and organizations on the subjects that I write about and you will find all that in my website.

Special Note: Take a look at my new and improved website that my "webmistress" has been working on lately. Still a work in progress, but we must always be improving.

Cheers! Bob

This week's "E" word: Enlighten
verb: To give clarifying information to somebody; He made a commitment to enlighten the staff on the new policy.

Life Attitudes

Catherine Pulsifer: "A good coach will hold the team accountable for both their actions and their results."

Lee Iacocca: "Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss."

Colin Powell: "If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude."

Seeds of Success: ACE in the Hole

By Robert A. Prentice

My winning hand for those who demand to win both personally and professionally is assured with an ACE in the hole.

Accountability
Communication
Excellence

Let's break these down so that when we look inside we see the power of these attitudes and behaviors. We then should adopt them to our personal way of operating our lives. Take a hold and turn these keys to greater success.

Accountability:
Service providers and employees need to make sure, now more than ever, that they are seeking out accountability for results, and total customer satisfaction in every contact, including both the external and internal customer that they serve. Accountability before, during and after the sale, are fundamental and a requirement for success.

Years ago I rebelled in every major way against accountability, though today I have a great respect for accountability and seek out situations and people to be accountable to so that I can build this mindset deeper into my way of operating.

* I cannot say I have totally "arrived" in area of accountability. Frankly this is something that I must work at purposefully every day!

Communication:
Leaders need to make sure they are clearly communicating the expectations they have for job performance to their employees.

I refer to this as a Clarification of Expectations! A clarification in results utilizes performance standards and measurement statistically in numbers, percentages, and dollars that are written down and spelled out in black and white. If an employer fails to communicate the standards they are to blame for poor performance of employees on the job. There are no excuses for neglecting this leadership responsibility. Simply enlighten your people-and do it as often as necessary.

* I cannot say I have totally arrived as an expert in communications, though it is honestly something that I must work at precisely every day!

Excellence:
Seek excellence in every facet of the job because that is what will keep people coming back. Excellence is also what may bring former customers who decided to go elsewhere for one reason or another back to you. Repeat customers and/or contracts renewed are generally direct results of excellence in service delivery, and when people have encountered excellence it turns them on like a light switch. Satisfied customers respond with referrals and repeat business. I personally love quality and excellence as they go hand in hand. Strive for excellence in all things.

* I cannot say I have totally arrived in this area either. However, excellence is what I strive for and work at diligently toward every day!

In summary, today it will be vital for you to grab a hold of these three words and diligently apply them into your systems of operation daily. Do not hold back. Take them seriously and live your dreams. Today is the day and now is the time to use that ACE in the hole!

* Reader, you will notice my disclaimers in this article. I believe that anyone speaking or writing on these subjects needs to place their personal disclaimer in their work. If someone claims they have totally arrived in these areas-well, in my humble opionion, they have some serious honesty issues and are a little too self-absorbed.

On the Sunny Side of Life: Flying Blind?

Passengers on a small commuter plane are waiting for the flight to leave. They're getting a little impatient, but the airport staff has assured them that the pilots will be there soon, and the flight can take off immediately after that.

The entrance opens, and two men walk up the aisle, dressed in pilots' uniforms - both are wearing dark glasses, one is using a seeing-eye dog, and the other is tapping his way up the aisle with a cane.

Nervous laughter spreads though the cabin; but the men enter the cockpit, the door closes, and the engines start up.

The passengers begin glancing nervously around, searching for some sign that this is just a little practical joke. None is forthcoming.

The plane moves faster and faster down the runway, and people at the window realize that they're headed straight for the water at the edge of the airport territory.

As it begins to looks as though the plane will never take off, that it will plow into the water, panicked screams fill the cabin - but at that moment, the plane lifts smoothly into the air. The passengers relax and laugh a little sheepishly, and soon they have all retreated into their magazines, secure in the knowledge that the plane is in good hands.

Up in the cockpit, the copilot turns to the pilot and says, "You know, Tony, one of these days, they're going to scream too late, and we're all gonna die."

Bob "Mr. Attitude" Prentice is available for Keynote, conference engagements, and in-house company training assignments Call to schedule Bob TODAY! 800.437.9715

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Mr. Attitude's Life Tested Tools

Bob "Mr. Attitude" Prentice is available for Keynote, conference engagements, and in-house company training assignments.

Bob says,"My training sessions consist of the principles, attitudes and skills that I have discovered over the course of my life, and that I aspire to practice in my day to day living. These are the Life- Tested Tools that I have to offer..."

KEYS TO BETTER LEADERSHIP
KEYS TO BETTER SELLING
EMPLOYEE DEVELOPMENT
CUSTOMER SERVICE
AND MORE!

Call to schedule Bob today! 800-437-9715
Check out website! www.mrattitudespeaks.com