Published by Robert A. & Vicki L. Prentice of Professional Development Systems
August 6, 2007 Issue 260
From the Desk of Bob
With my recent travels and the journeys ahead of me in the weeks and months down the road, I have been taking note of how I am being treated as a customer. Certainly some of my experiences have caused me to do quite a lot of thinking and pondering, and as a result, I am engaging and committing to a major focus on customer service and business development in the weeks and months ahead. I am learning new things every day. I hope to share these every week with you my readers.
By the way, there is a wealth of opportunity for you in our webinars. Contact me with any questions you may have about your benefits in participating in any of these online sessions.
Have a fantastic week! Bob
bob@mrattitudespeaks.com
In this week's issue
Life Attitudes
Seeds of Success: Total Customer Service
Webinar Schedule
Sunny Side of Life
Mr. Attitude's Life Tested Tools
Life Attitudes
"Do what you do so well that they will want to see it again and bring their friends."
-Walt Disney
"You'll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can't be copied."
-Jerry Fritz
"A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer."
-Anonymous
"There are no traffic jams along the extra mile."
-Roger Staubach
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The Prairie Beacon
Seeds of Success: Total Customer Service
By Robert A. Prentice
I know that the Disney Kingdom invests huge sums of money each year in staff training and coaching in how to treat people when they come through the gates. When I recently and personally was on Disney property I watched the employee attitudes towards the customer. They had no idea how I was analyzing every aspect of their customer contact with me as their customer. It was very similar to being the mouse (no pun intended) in the corner as I watched and observed every one of these most confident and enthusiastic employees in action. Some employees were more outgoing than others, but every single experience I had was exemplary.
I have also noticed that many other businesses, though not so huge as Disney's Magic Kingdom, have excelled at treating their customers right. Having said that, I also must say this: I believe business and industry, in general, needs to revisit the vital concept of taking care of their customers. I am not talking about the current customers that are coming in to your business world on a daily basis-that is a given; you had better be taking care of them! I am speaking of the many, many customers who have done business with you in the early years up to the most recent customers over the last couple of years. How have you touched them lately? Have you reached out and simply called to say that you appreciate the fact that they have done business with you in the past?
Getting back to your roots, the basics, or the foundations of your business and delivering a total customer service mindset which extends to past customers will revitalize any company, your people, your customers, and have a huge impact on your bottom-line.
Revisit and analyze every customer contact. Ask yourself: How can we improve on that point of contact? Was that contact face to face, or was it by phone, email, fax, web camera, chat room or off your blog? We who are in business must keep asking ourselves how and what are we going to do to improve that special relationship with our past customers. This is the ultimate of Total Customer Service.
Mr. Attitude, Bob Prentice of Professional Development Systems is proud to present
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Summer Webinar Schedule
Friday, August 17 from 2:00 to 3:30 PM (CDT) – Personality Types (Understanding Human Behavior)
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September (TBA) – Attitudes for Excellence
October (TBA) – Life Strategies & Priorities
November (TBA) – Keys To Better Selling
December (TBA) – Setting & Achieving Goals in 2008!
On the Sunny Side of Life
There were two guys from down south who love to fish, and they wanted to try some ice fishing. They'd heard about it up in Canada, and they took off for up there. The lakes were frozen nicely. They stopped just before they got to a lake at a little bait shop and got all their tackle. One of them said, "We're going to need an ice pick."
So they got that, and they took off. In about two hours, one of them was back at the shop and said, "We're going to need another dozen ice picks."
Well, the fellow in the shop wanted to ask some questions, but he didn't. He sold him the picks, and the the guy left.
In about an hour, he was back. "We're going to need all the ice picks you've got."
The bait man couldn't stand it any longer. "By the way," he asked, "how are you fellows doing?"
"Not very well at all," he said. "We don't even have the boat in the water yet."
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Read on...
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The Prairie Beacon is a monthly positive attitude paper, published by Mr. Attitude, featuring Seeds of Success articles, motivational stories, quotes and attitudes, all guaranteed to challenge and inspire it's readers to live a richer, fuller and happier life.
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KEYS TO BETTER SELLING
EMPLOYEE DEVELOPMENT
CUSTOMER SERVICE
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