Published by Robert A. & Vicki L. Prentice of Professional Development Systems
February 27, 2006 Issue 187
From the Desk of Bob
I have thought long and hard for this week’s column. I am digging deep to pull out the most powerful nuggets possible. I must have had to live a hundred different experiences to arrive at this topic. So fasten your seatbelt.
Cheers! Bob
In this week's issue
Life Attitudes
Seeds of Success: Treat Them Like They’re The Only One
You Know Me
The Prairie Beacon
Mr. Attitude's Life Tested Tools
Life Attitudes
"Caring is a powerful business advantage.”
~Scott Johnson~
"What helps people, helps business.”
~Leo Burnett~
"Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.”
~Gary Corner~
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Collins' Administrative Services
Seeds of Success: Treat Them Like They’re The Only One
By Robert A. Prentice
Over the last 25 years, or more, in business there has been one lesson that I have learned over and over. I have identified the one common thread that has literally driven my business success, and I am sharing it with you today. As you will see, it's really quite a simple strategy.
Whenever I have a customer or client–no matter how big or small–my mission is always to treat them as if they were my only customer, by focusing all my energies on them, totally and completely. (Of course, my clients all know that I have other clients, but I know they appreciate the special treatment that I give them.)
Treating the customer like he or she is the “only” one is really not a hard thing to do when you truly care for the success of that customer. When you care enough to really get to know your clients, you will go the extra mile to assure that they are totally satisfied with your products and services. When you care enough to autograph your work with excellence, you will provide your customers with the quality they desire. When you care enough to treat your clients with the respect they deserve, you will give them nothing less than your complete attention.
This attitude and mind-set, of course, requires planning, and creative thinking, solid decision-making, problem solving, and good old-fashioned hard work–something that every one of us is so very capable of doing. But it is definitely worth the extra effort.
Your customers and clients will find your attitude very refreshing, in a day and age when the negative attitudes of others have left them empty and dry. You can be the one to fill up your client’s “empty bucket” by simply affirming that there is nothing more important to you right now than doing what you can to meet his or her needs.
Though our attitude should never be to give just so we can get something in return, you know that it will all come back to you in one way or another. Caring about others almost always guarantee that your own bucket will never run dry.
So I encourage you to go forth this week, with the intent of filling up lots of buckets. Really care about others by treating each and every customer or client you encounter as if they’re the only one.
You Know Me
You know me. I’m a nice person. When I get lousy service, I never complain. I never kick, I never criticize and I wouldn’t dream of making a scene.
I’m one of those nice customers. And I’ll tell you what else I am. I’m the customer who doesn’t come back. I take whatever you hand out, because I know I’m not coming back. I could tell you off and feel better, but in the long run, it’s better to just leave quietly.
You see, a nice customer like me, multiplied by others like me, can bring a business to its knees. There are plenty of us. When we get pushed far enough, we go to one of your competitiors.
~Author Unknown~
Bob "Mr. Attitude" Prentice is available for Keynote, conference engagements, and in-house company training assignments Call to schedule Bob TODAY! 800.437.9715
Read on...
The Prairie Beacon
The Prairie Beacon is a monthly positive attitude paper, published by Mr. Attitude, featuring Seeds of Success articles, motivational stories, quotes and attitudes, all guaranteed to challenge and inspire it's readers to live a richer, fuller and happier life.
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Mr. Attitude's Life Tested Tools
My training sessions consist of the principals, attitudes, and skills that I have discovered over the course of my life, and that I aspire to practice in my day to day living. These are the Life Tested Tools that I have to offer:
KEYS TO BETTER LEADERSHIP • Creativity Encounter • Planning for Results • Organizational Effectiveness • Understanding Ourselves and Others • Teamwork Works • Building Morale
KEYS TO BETTER SELLING • Gaining a Prospects Attention • Building Interest • Communicating with Conviction • Painting Pictures of Desire • Asking for the Business • Welcoming Objections • Showmanship in Selling • Total Customer Service • Bootstrap Marketing o Barter o Networking o Advertising o Podcasting/Blogging o Internet
KEYS TO BETTER LIVING • Attitudes for Excellence • Managing Stress and Time • Complete Life Strategy • Tapping our Potential
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Feel free to pass your Monday Morning Motivations on to a friend.
What a great way to let them know you are thinking of them!
:: bob@mrattitudespeaks.com
:: http://www.mrattitudespeaks.com
:: 800-437-9715
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