Published by Robert A. & Vicki L. Prentice of Professional Development Systems
February 13, 2006 Issue 185
From the Desk of Bob
I am making some incredible business connections in a service called Ryze.com! The people are wonderful and it costs you nothing to sign up. Networking and making friends and business friends is really fun and enjoyable. The key of course is being a friend first, and then people are drawn to you like a magnet. The more positive you are, the more business relationships are ultimately developed. I just had to share this opportunity with everyone again. I know that I mentioned it a couple months ago. (I am just a member not a paid endorser.)
On another note: We would most certainly enjoy receiving contributions–especially original stories and poems, quotes or attitudes–from our e-readers more often. So if you have something motivational you want to share with the hundreds of Monday Morning Motivations readers, we invite you to send it to us in an e-mail. We do this with our hard copy paper, The Prairie Beacon, and have received oodles of stories, quotes, poems, and attitudes, over the years.
Have a good one! Bob
In this week's issue
Life Attitudes
Seeds of Success: Connecting With The Customer
The Prairie Beacon
Mr. Attitude's Life Tested Tools
Life Attitudes
"Winners have simply formed the habit of doing things losers don't like to do.
~Albert Gray~
"Success in life has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others."
~Danny Thomas~
"Here's a simple but powerful rule: Always give people more than they expect to get."
~Anonymous~
Our Sponsors
E & J Specialties
Soy Candles
Seeds of Success: Connecting With The Customer
By Robert A. Prentice
"Winners don't do different things, they do things differently!" It’s an interesting attitude I was reminded of the other day that got me thinking about what kind of things winners do differently, especially as it relates to the area of customer service.
Please note that while I am writing specifically about good customer service, these principles, when applied can work with anyone–teachers/students, service providers/clients, medical professionals/patients, husbands/wives, parents/children, etc.
No matter what business or profession you are in, the ability to really connect with people is one thing that I believe separates the winners from the losers.
Winners connect with others by touching them in a special way, honestly and at a heart level. They don’t just see what is on the surface, but are willing to dig deep to find out what is really unique about the customer and his or her needs. They search until they uncover the customer’s source of pride and passions, which is absolutely vital to accomplishing any goal they may have of connecting with their customer.
Winners are able to take a relationship to a deeper, more meaningful level, by asking the right questions and listening to the customer’s answers. They are more focused on listening to the customer than on trying to figure out what they will say to make the sale, so they hear not only the words spoken by the customer, but also the message being delivered in sighs and body language.
Winners always respond to the customer’s needs in a positive, kind and forthright manner, while doing their best to keep in sync with what the customer might be thinking and feeling. They never assume or take anything for granted, and when in doubt, they ask more questions.
Winners have one goal, and one goal only–to help the customer achieve their goals and reach their dreams, and they are willing to take the necessary risks to help the customer achieve them, walking them through every step of the process. They don’t mind taking the extra time, energy and patience required to connect with others, because they know it’s worth the effort.
When winners take the time to connect with their customers, the result is always win-win. This is because winners have an attitude that says, “I want us both to win” and they know that in helping to meet the customers real needs, they are also helping themselves.
Connecting with the customer at a higher level than usual can be a most enriching experience for everyone involved. It is what separates the winners from the losers. Why not go find out for yourself, and let me know how these winning principles work for you?
Bob "Mr. Attitude" Prentice is available for Keynote, conference engagements, and in-house company training assignments Call to schedule Bob TODAY! 800.437.9715
Read on...
The Prairie Beacon
The Prairie Beacon is a monthly positive attitude paper, published by Mr. Attitude, featuring Seeds of Success articles, motivational stories, quotes and attitudes, all guaranteed to challenge and inspire it's readers to live a richer, fuller and happier life.
Subscribe today! Just $15 for 12 issues. Send your check to: The Prairie Beacon 410 Wessington Street South Wessington, SD 57381
Want a FREE sample issue of The Prairie Beacon? Send email to vicki@prairiebeacon.com Be sure to include your mailing address.
Check out The Prairie Beacon website
Mr. Attitude's Life Tested Tools
My training sessions consist of the principals, attitudes, and skills that I have discovered over the course of my life, and that I aspire to practice in my day to day living. These are the Life Tested Tools that I have to offer:
KEYS TO BETTER LEADERSHIP • Creativity Encounter • Planning for Results • Organizational Effectiveness • Understanding Ourselves and Others • Teamwork Works • Building Morale
KEYS TO BETTER SELLING • Gaining a Prospects Attention • Building Interest • Communicating with Conviction • Painting Pictures of Desire • Asking for the Business • Welcoming Objections • Showmanship in Selling • Total Customer Service • Bootstrap Marketing o Barter o Networking o Advertising o Podcasting/Blogging o Internet
KEYS TO BETTER LIVING • Attitudes for Excellence • Managing Stress and Time • Complete Life Strategy • Tapping our Potential
Visit our website
Feel free to pass your Monday Morning Motivations on to a friend.
What a great way to let them know you are thinking of them!
:: bob@mrattitudespeaks.com
:: http://www.mrattitudespeaks.com
:: 800-437-9715
©2006 Professional Development Systems All Rights Reserved