Published by Robert A. & Vicki L. Prentice of Professional Development Systems
February 6, 2006 Issue 184
From the Desk of Bob
I was thinking this last weekend how grateful I am for all of our readers of Monday Morning Motivations. I was also thinking how faithful you are to reading and sharing the nuggets of this newsletter. This challenges me and causes me to want to give 100% to the efforts of this projects. I must say thank you.
It is good for us to give 100% in our commitments. Yes, it may stretch us and even sometimes be painful but that's okay! Remember, this is the "Month of Love." I am making all kinds of plans. I have major shopping to do. I am thinking chocolate and flowers as a minimum, maybe even a card. Wow, that may be going a bit overboard.
Have a super week! Bob
In this week's issue
Life Attitudes
Seeds of Success: Service That Sizzles
Ethics for Life
The Prairie Beacon
Mr. Attitude's Life Tested Tools
Life Attitudes
"Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer Service is not a department–it's an attitude!"
~Anonymous~
"Quality begins on the inside, and then works its way out."
~Bob Moawad~
"Treat every customer as if the world revolves around them. It does."
~Anonymous~
Our Sponsors
E & J Specialties
Soy Candles
Seeds of Success: Service That Sizzles
By Robert A. Prentice
Many of us work in an industry or profession, where our highest priority is to “serve the customer.” Whether the customer is a patient, a client, or a retail customer, we know the bottom line is it’s the customer that really writes our paycheck, and how we treat them has the power to make or break us. Whatever the field we are working in, how we serve the customer and meet their needs is the most important thing. And, in my humble opinion, both as a customer and a service provider, what the customer wants is service that sizzles!
What do I mean? Customer service that sizzles is an attitude that permeates every thought, every action, and every human contact–an attitude that says that every customer deserves prompt and courteous service, to be treated with respect, and to know that you are eager to please and serve them, willing to go up and beyond the call of duty, if need be, in your quest to serve them.
Every day, opportunities come our way to serve others in a special way. Often though, we choose to let the door of opportunity stay closed and we miss the pleasures that come from serving others. We can never experience real joy and success until we comprehend the power of service to others (and that goes for everyone, not just those of us in service-related jobs.)
We must learn to see things from the other person’s perspective. When we learn to listen, we really hear what people are needing and wanting and we can serve them more effectively. When we learn to see what others see, we can enrich the experience for others as they come into our lives. When we learn to feel what others feel, we are able to touch others like they have never been touched before.
What it all boils down to is this: Service sizzles when the customer is served the way you would like to be served if you were in their shoes.
Ethics for Life
• Keep a good sense of humor.
• Turn the rumor mill around. If you hear anxiety-producing rumors respond with: “Let’s get to the good news!”
• Keep your appearance neat.
• Never let your guard down.
• Set high performance standards for yourself and don’t compare yourself to others in your work area.
• Develop a proper mental attitude about every aspect of your job.
• Think “I get to go to fun” and not "I have to go to work"
• Don’t be a clock-watcher. Come to fun a little early and stay a little late.
• Start working harder than ever to hold on to your job, giving your best all the time.
• Keep your work area neat and tidy.
• Be a straight arrow, since your ethics and morals reflect on your company or organization.
• Be nice.
• Always look for ways to develop win-win opportunities in every situation.
• Build others up and never tear anyone down just to build yourself up.
Bob "Mr. Attitude" Prentice is available for Keynote, conference engagements, and in-house company training assignments Call to schedule Bob TODAY! 800.437.9715
Read on...
The Prairie Beacon
The Prairie Beacon is a monthly positive attitude paper, published by Mr. Attitude, featuring Seeds of Success articles, motivational stories, quotes and attitudes, all guaranteed to challenge and inspire it's readers to live a richer, fuller and happier life.
Subscribe today! Just $15 for 12 issues. Send your check to: The Prairie Beacon 410 Wessington Street South Wessington, SD 57381
Want a FREE sample issue of The Prairie Beacon? Send email to vicki@prairiebeacon.com Be sure to include your mailing address.
Check out The Prairie Beacon website
Mr. Attitude's Life Tested Tools
My training sessions consist of the principals, attitudes, and skills that I have discovered over the course of my life, and that I aspire to practice in my day to day living. These are the Life Tested Tools that I have to offer:
KEYS TO BETTER LEADERSHIP • Creativity Encounter • Planning for Results • Organizational Effectiveness • Understanding Ourselves and Others • Teamwork Works • Building Morale
KEYS TO BETTER SELLING • Gaining a Prospects Attention • Building Interest • Communicating with Conviction • Painting Pictures of Desire • Asking for the Business • Welcoming Objections • Showmanship in Selling • Total Customer Service • Bootstrap Marketing o Barter o Networking o Advertising o Podcasting/Blogging o Internet
KEYS TO BETTER LIVING • Attitudes for Excellence • Managing Stress and Time • Complete Life Strategy • Tapping our Potential
Visit our website
Feel free to pass your Monday Morning Motivations on to a friend.
What a great way to let them know you are thinking of them!
:: bob@mrattitudespeaks.com
:: http://www.mrattitudespeaks.com
:: 800-437-9715
©2006 Professional Development Systems All Rights Reserved